Logistics Specialist

Full-Time | Mid-Level | Toronto-Based

About the job:

The Fulfillment & Logistics Coordinator position is vital to the operations of inbound and outbound logistics. In this role, you will support fulfillment and uphold our daily standards of operational excellence, by ensuring orders are processed in an accurate and efficient manner.

You will be part of the Operations team and will report to the management team and may also be asked to support other departments including customer service inquiries regarding orders inquiries and returns. This role is responsible for daily fulfillment and order management, while supporting the Operations team with administrative tasks and processes relating to warehouse management and inventory management.

About you (and what unites us as a team):

• We are problem solvers and have a passion for continuous improvement!
• We trust our guts and use data to problem solve and drive forward towards positive action.
• We also consider the brand guidelines and aesthetic when forming project plans.
• We partner, collaborate and earn trust within our team to support and drive key business decisions.
• We keep customer and team experience at the heart of our decision making.
• We are self-motivated and thrive working in a dynamic fast-paced environment.
• Above all, we’re proactive, positive, and inspired by Dotti and our social mission.

The Opportunity:

• Ensure timely fulfillment and accurate data entry of wholesale orders received through our online ordering platforms.
• Own wholesale order processing, payment processing, and invoicing in our system. This includes maintaining professional rapport while communicating with customers, 3PL and our third-party sales reps, via email and phone.
• Communicate with our 3PL representative and use the 3PL platform to monitor and oversee the timely fulfillment of orders for both wholesale and direct to consumer.
• Monitor and manage all DTC shipments via Shopify ensuring on time delivery and exceptional customer service. Flag and support 3PL with troubleshooting any lost/damaged packages including filing claims as required.
• Manage the customer service email for customer service inquiries and order related questions.
• Assistance in maintaining the organization of wholesale orders in various fulfillment statuses within our systems.
• Manage wholesale customer profiles in our database, including account and financial information.
• Support the Dotti wholesale, marketing and eCommerce team regarding any fulfillment inquiries, sample requests and special order requirements.
• Assistance in returns processing by creating sales credits, shipping labels, and 3PL advanced shipment notices (ASNs).
• Manage and execute drop shipping programs with various retailer partners and lead integration with Shiphero to ensure timely and accurate delivery against SLA
• Monitor 3PL notifications to ensure successful importation of all orders (eComm and Wholesale)
• Prepare export documentation for cross-border wholesale shipments such as commercial invoices, CERS forms, and EEI/SED forms.
• Monitor incoming shipments from the factory or warehouse transfers, and update 3PL WRO as needed (tracking, special instructions etc).
• Manage shipment tracker on a weekly basis.

Qualifications:

• A bachelor’s degree in business or relevant field of study.
• 2+ years of experience in logistics/fulfillment role.
• Experience with ShipHero is mandatory
• Experience in Microsoft Suite.
• Able to multi-task and manage competing priorities, strong organization and time management skills.
• Excellent communication skills, both written and oral, and ability to work with all levels of staff and management.

Perks at Dotti:

• 2-weeks vacation
• Summer Fridays (June to Labour Day we close at 1pm)
• A comprehensive benefits program and Health Care Spending Account (HSA)
• Perks on Dotti products!

How we hire:

Our people are passionate, naturally curious, driven and have a strong belief in our mission at Dotti. Our employees feel respected, empowered and supported across all levels of our team. At Dotti we take an inclusive approach to hiring meaning every candidate chosen to advance is offered the same interview experience. We do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require assistance during the application process, please let us know.