Returns & Refunds


We want you to love the products you own. If you're not fully satisfied, please get in touch.


For unused Dotti Products:


If you're not fully satisfied with your purchase, unused Dotti products purchased from can be returned within 30 days of the purchase date for a full refund or exchange. Please reach out to us at with your order number to request a return. 

Dotti only accepts returns of product purchased from All returns for orders placed through other retailers can only be authorized through and returned to the original retailer of purchase.

Your refund will be issued once your returned item has been received in the original packaging in sellable condition and accompanied by proof of purchase.
Please note, Dotti does not cover the cost of returns.

For used Dotti Products:

Not satisfied with the performance of your Dotti product after a few uses? Please reach out to us at with details so we can best assist you.